PURE - Pet Urgent Response and Emergency | Jacksonville FL

What to Expect When Your Pet is Admitted for Hospitalization

These guidelines apply when your pet is being admitted for hospitalization at PURE – Pet Urgent Response and Emergency.

If you miss a call from the doctor, a detailed message will be left on your voicemail.

  • Please add our phone number (904) 922-PURE (7873) to your phone contact list in order to prevent a return call from PURE – Pet Urgent Response and Emergency potentially being detected as SPAM.
  • If you missed call from PURE – Pet Urgent Response and Emergency, please listen to your voicemail first.
  • We have padded foam beds and blankets/towels to provide each pet when hospitalized.
  • We do not accept personal items as they easily get soiled and lost.

For patient safety and to ensure compliance with prescription medication regulations, we are unable to accept previously prescribed medications to give to your pet while hospitalized.

  • Please let us know if your pet has any food allergies.
  • If your pet requires a special diet, please let us know so we can check to see if we have it in stock. If it is not something we carry, you will be asked to bring your pet’s food along with feeding instructions.
  • Our typical hospitalized diet includes bland foods, including chicken, baby food and specialized prescription diets produced by Hill’s Science Diet, Royal Canin, or Purina Pro Plan.
  • Sometimes pill pockets and peanut butter are used to help give oral medications. Please inform our staff if your pet cannot have peanut butter due to owner allergy.
  • We cannot accept raw diets.